We want you to be happy with your cover and the service you receive. But if you’re unhappy about something, we want to hear from you so we can try to put things right.
If you want to make a formal complaint, please contact us. We’ll always try to resolve your complaint within 3 working days. But if we can’t, we’ll get in touch and tell you more about our complaints process.

By phone:

0330 135 9018

By email:


By post:

The Complaints Manager
Prospect House
Prospect Road
West Midlands
B62 8DU