We can cancel your policy by giving you seven days’ notice in writing, either by post or in an email. If there’s evidence of fraud, we won’t give you a refund and might treat your policy as if it never existed.
The reasons we might cancel your policy are listed below.
If you give us information that’s wrong or incomplete.
If you don’t pay your premium when it’s due.
If you commit fraud by giving us wrong information on purpose.
If you don’t give us important documents or information we’ve asked for.
If you don’t keep your car in a safe and roadworthy condition.
If you use threatening or abusive behaviour towards a member of our staff.
If you don’t let us install your JURNYmeter in the agreed time, or the engineer can’t install it.
If the vehicle isn’t as you described it.
Can I drive before my Self Install JURNYmeter is plugged in?Elissa2023-06-07T08:45:15+00:00
There is no need to pay annually in advance or monthly with interest for your car insurance. JURNY lets you pay for your car insurance as you use it. That means you won’t be paying now for something you’ll only use months later, or get charged interest on monthly payments.
To find out more about how payment works click here.
Do I get a refund if JURNY cancels my policy?Danielle2020-12-02T12:19:30+00:00
Most changes and updates to your policy can be completed within your JURNY account. Other than a change of vehicle, you can make 12 free changes a year. You should also be able to find answers to your questions in our FAQ section.
If you still feel you cannot find what you’re looking for, our opening hours and contact details can be found here.
Can I make changes to my policy online?Elissa2020-12-15T16:15:04+00:00
There are no upfront costs or deposits, just a continuous 12-month contract at your quoted monthly fee and price per mile. There will only be an upfront cost if you change your vehicle at renewal. This will be quoted to you when making the change and will be taken at the same time as your first monthly fee.
You’ll continue to build up your No Claims Discount with us, as you would any other insurer. Proof of No Claims Discount will be sent to you after your policy has ended. For full details you can see the relevant section in the Policy Booklet.
What happens to my Self Install JURNYmeter when the policy ends?Elissa2020-12-01T16:32:33+00:00
We want you to be happy with your cover and the service you receive. But if you’re unhappy about something, we want to hear from you so we can try to put things right.
If you want to make a formal complaint, please contact us. We’ll always try to resolve your complaint within 3 working days. But if we can’t, we’ll get in touch and tell you more about our complaints process.
If you wish to renew your policy with us, please make sure auto renew is switched on and we will do the rest. Alternatively, you can keep your auto settings off and manually accept your offer. You will receive confirmation of your successful renewal.
What happens if I change my details?Elissa2023-01-05T12:08:35+00:00
You need to make sure all your details are correct and up to date. If anything has changed from your renewal date onwards, you can run a quote to see whether this changes your renewal offer. If you’re still happy, you can accept and renew.
What will I pay at the start of my policy?Elissa2020-12-01T13:32:27+00:00
You can cancel anytime within the ‘Your Policy’ section in the Online Dashboard.
Please consider the total cost of cancelling your policy. Different charges apply at different stages, whether we cancel or you do. All fees can be found in your Policy Booklet and by viewing the Fees and Charges table.
Are there any hidden fees and charges?Danielle2023-05-25T12:43:02+00:00
There is currently no JURNY App to download but you will be informed as soon as our App launches. However, accessing your JURNY Dashboard is easy and simple through any web browser on a mobile, tablet or desktop.
How does my Installed JURNYmeter get fitted?Danielle2020-12-02T13:32:06+00:00
JURNY could save you money because you are in control of your insurance costs. With your personal rate-per-mile you know how much each journey will cost you. What’s more, we’ll never charge you for more than 100 miles per day and with your small monthly fee, you’re also always covered while you’re parked.
There is also no need to pay in advance or pay a premium for your car insurance. JURNY allows you to pay for your car insurance as you use it so that you won’t be paying now for something you’ll only use months later, whether through one upfront payment or paying a premium with a monthly payment.
To find out more about how payment works click here.
What does Auto Renew mean?Elissa2023-01-05T11:57:43+00:00
Auto renew means that your insurance policy is automatically renewed at the end of your 12-month contract. You have the option to turn this on or off at any point during your policy. For those who still want their auto renew preferences off but wish to renew, you will see a button in which you can manually accept the renewal before the renewal date.
How do I pay for my policy?Danielle2023-06-07T08:46:09+00:00
Any existing credit balance you have on your account will roll over to next year, so you won’t lose what you’ve paid so far. If your account falls into a negative balance within 14 days of your renewal date, don’t worry you can still renew with us. All you’ll need to do is pay off the balance within 7 days after your renewal date to stop cancellation.
How do I make a claim?Danielle2020-12-02T16:16:39+00:00
You are quoted a personal price per mile, which you pay as you drive through your pre-paid account. We send or install your JURNYmeter, a small device that securely measures your mileage so that we can charge you accurately. There’s no driver score, no interventions, and no curfew! You are also quoted a small monthly fee that covers you while you’re parked.
On the day you take your policy out you will pay a set-up fee (with the equivalent transferred to your pre-paid account after 6 months), your first monthly fee, and £25 into your pre-paid account.
Everything you pay at the start of your policy will either go towards your monthly fees or the miles you drive, and it does not change your estimated annual cost. No need to pay annually in advance, or take out a financing loan to pay monthly.
You can also see a full explanation of how payment works here.
Can I drive my car abroad?Danielle2022-03-29T11:26:53+00:00
If you don’t wish to renew your policy with us, please make sure auto renew is switched off and we will do the rest. Any proof of No Claims earned will be held within the document section of your dashboard.
Who is my insurer?Danielle2019-11-13T12:58:59+00:00
You are quoted a personal price per mile, which you pay as you drive through your pre-paid account. We send or install your JURNYmeter, a small device that securely measures your mileage so that we can charge you accurately. There’s no driver score, no interventions, and no curfew! You are also quoted a small monthly fee that covers you while you’re parked. These are used to calculate your estimated annual cost:
Annual Estimated Cost = (Monthly Fee x 12) + (Price-Per-Mile x Annual Estimated Mileage)
You can find more information and a useful calculator that works it all out for you here.
How do I change my vehicle if i have an Installed JURNYmeter?Danielle2020-12-02T16:06:04+00:00
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